Refund Policy

Thankyou for shopping atwww.climafuge.org.Our products are carefully crafted artisanal pieces and each item isunique, and we strive to provide you with the highest quality. Pleasereview your selection carefully before completing your purchase.

Non-Returnable and Non-Exchangeable

Due tothe artisanal nature of our products, all sales are final. We do notoffer returns, exchanges, or refunds. Exchanges will only befacilitated if the clothing item arrives damaged/defective or forchange of size of the same design.

Damaged or Defective Items

In theunlikely event that the item arrives damaged or defective, pleasecontact us within 48 hours of receiving the clothing item atinfo@climafuge.orgwith the nature of the damage with proof(pictures) attached.  We willevaluate the same and notify you via email within 7 days, with themethod of delivery. Cost applicable for the return will be borne byyou.

Allreturned items must be in new condition received, unused and with allthe Climafuge tags and labels on the clothing item  in their originalcondition. Items that are worn, washed, soiled or altered will not beentertained/accepted.

Uponreceiving the damaged item, we will inspect the same and notify youwhether you are entitled to either replacement or store credit as aresult of the defect. Climafugereserves the right of full discretion to decide if you are entitledfor exchange.Replacement will be provided only upon the availability of stocks ofthe exact clothing item in reference.

Thepurchased item(s) remain the customer's responsibility until theyreach Climafuge. It is solely the customer's responsibility to ensurethe item is securely packed to prevent any damage or tampering duringtransit to Climafuge.

Size Exchange

In theevent that you require a different size from the product received,please contact us within 48 hours of receiving the clothing item atinfo@climafuge.orgwith the required size.  Climafuge will evaluate the said requestwith available stocks of the same design and notify you via emailwithin 7 days, with the method of delivery. Cost applicable for thereturn will be borne by you.

If therequested size is not available, you will be provided with storecredit.

Allreturned items must be in new condition received, unused and with allthe Climafugend tags on the clothing item  in their originalcondition. Items that are worn, washed, soiled or altered will not beentertained/accepted.

Uponreceiving the said clothing item the Climafuge team will inspect thecondition of the same and upon approval  notify you of the deliverydetails of the exchanged size item under reference. Climafugereserves the right of full discretion to decide if you are entitledfor an exchange.

Thepurchased item(s) remain the customer's responsibility until theyreach Climafuge. It is solely the customer's responsibility to ensurethe item is securely packed to prevent any damage or tampering duringtransit to Climafuge.

Shipping

Localstandard orders are typically processed between 4-7 business days andshipped using a selected courier service. Please bear with Climafugefor any delays outside of the above timeline due conditions beyondits control. International orders are typically processed between7-14 days and shipped with a selected carrier. All custom duties andother applicable taxes will be borne by you.  Shipping and deliverytimes provided are estimates and may vary based on your location andother factors.

Contact Us

If youhave any questions or concerns regarding your purchase, please reachout to our customer support team at info@climafuge.org.We are committed to ensuring your satisfaction and appreciate yourunderstanding of our artisanal process.

Privacy Policy

At CLIMAFUGE,we are committed to protecting the privacy and security of ourcustomers' personal information. This Privacy Policy outlines how wecollect, use, and safeguard your information when you visit or make apurchase on our website. By using our website, you consent to thepractices described in this policy.

Information We Collect

Whenyou visit our website, we may collect certain information about you,including:

• Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process.
• Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors.
• Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies.

Use of Information

We mayuse the collected information for the following purposes:

• To process and fulfil your orders, including shipping and delivery.
• To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests.
• To personalise your shopping experience and present relevant product recommendations and promotions.
• To improve our website, products, and services based on your feedback and browsing patterns.
• To detect and prevent fraud, unauthorised activities, and abuse of our website.

Information Sharing

Werespect your privacy and do not sell, trade, or otherwise transferyour personal information to third parties without your consent,except in the following circumstances:

• Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are contractually obligated to handle your data securely and confidentially.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

Weimplement industry-standard security measures to protect yourpersonal information from unauthorised access, alteration,disclosure, or destruction. However, please be aware that no methodof transmission over the internet or electronic storage is 100%secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We usecookies and similar technologies to enhance your browsing experience,analyse website traffic, and gather information about yourpreferences and interactions with our website. You have the option todisable cookies through your browser settings, but this may limitcertain features and functionality of our website.

Changes to the Privacy Policy

Wereserve the right to update or modify this Privacy Policy at anytime. Any changes will be posted on this page with a revised "lastupdated" date. We encourage you to review this Privacy Policyperiodically to stay informed about how we collect, use, and protectyour information.

Contact Us

If youhave any questions, concerns, or requests regarding our PrivacyPolicy or the handling of your personal information, please contactus using the information provided on our website.

Terms and Conditions

Welcometo www.climafuge.org.These Terms and Conditions govern your use of our website and thepurchase and sale of products from our platform. By accessing andusing our website, you agree to comply with these terms. Please readthem carefully before proceeding with any transactions.

Use of the Website

a. Youmust be of legal age to make a purchase in your country of residenceto use our website or make purchases.

b. Youare responsible for maintaining the confidentiality of your accountinformation, including your username and password.

c. Youagree to provide accurate and current information during theregistration and checkout process.

d. Youmay not use our website for any unlawful or unauthorised purposes.

Product Information and Pricing

a. Westrive to provide accurate product descriptions, images, and pricinginformation. However, we do not guarantee the accuracy orcompleteness of such information.

b.Prices are subject to change without notice. Any promotions ordiscounts are valid for a limited time and may be subject toadditional terms and conditions.

Orders and Payments

a. Byplacing an order on our website, you are making an offer to purchasethe selected product.

b. Wereserve the right to refuse or cancel any order for any reason,including but not limited to product availability, errors in pricingor product information, or suspected fraudulent activity.

c. Youagree to provide valid and up-to-date payment information andauthorise us to charge the total order amount, including applicabletaxes and shipping fees, to your chosen payment method.

d. Weuse trusted third-party payment processors to handle your paymentinformation securely. We do not store or have access to your fullpayment details.

Returns and Refunds

OurReturns and Refund Policy governs the process and conditions forreturning products and seeking refunds. Please refer to the policyprovided on our website for more information.

Intellectual Property

a. Allcontent and materials on our website, including but not limited totext, images, logos, and graphics, are protected by intellectualproperty rights and are the property of www.climafuge.orgor its licensors.

b. Youmay not use, reproduce, distribute, or modify any content includingdesigns and products from our website without our prior writtenconsent.

Limitation of Liability

a. Inno event shall www.climafuge.org, its directors, employees,assignees, agents or affiliates be liable for any direct, indirect,incidental, special, or consequential damages arising out of or inconnection with your use of our website or the purchase and use ofour products.

b. Inno event shall www.climafuge.org, its directors, employees,assignees, agents or affiliates be liable for any damages,discolouration and/or disfiguration of the products sold arising outof general wear and tear,  misuse,  negligent use, alteration,modification and/or  failure to follow the care instructions provided with the product.

Amendments and Termination

Wereserve the right to modify, update, or terminate these Terms andConditions at any time without prior notice. It is yourresponsibility to review these terms periodically for any changes.

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